Frequently Asked Questions

Retailers choose VB Distribution because we focus on helping our partners sell more, move stock faster, and operate more efficiently.

We provide access to market-leading and top-selling brands at competitive wholesale prices, ensuring retailers can stock products that customers actively demand.

Through our market insights and sales data, we help retailers make smarter purchasing decisions by recommending the right products, popular flavours, and fast-moving SKUs based on real market trends.

Our partners also benefit from marketing support and promotional materials, helping them increase product visibility and drive customer demand both in-store and online.

With fast and reliable UK distribution, including next-day delivery for orders placed before the daily cut-off time, retailers can maintain consistent stock levels without delays.

Retailers also gain live access to our wholesale trading platform, where they can view real-time product availability, pricing, and inventory updates, allowing them to manage orders efficiently.

At VB Distribution, our goal is simple: to provide retailers with the right products, the right insights, and the right logistics support to grow their business.

Yes. For selected brands and products, we provide marketing support materials to help retailers promote and sell products effectively.

These may include:

• Product images and media assets
• Brand guidelines
• Product information sheets
• Promotional visuals
• Digital marketing assets

The availability of marketing materials may vary depending on the brand, supplier, or distribution agreement.

Retail partners can contact our team to request available marketing resources.

You can also contact us directly via WhatsApp for assistance: +44 794 380 8110

Yes. VB Distribution operates as a wholesale-only supplier.

You must create a verified business account and complete our KYC verification process before accessing pricing and placing orders.

To approve your wholesale account, we may request:

• Business registration certificate
• VAT or EORI number
• Proof of trading address
• Identification of authorised buyers
• Reseller or distributor licence (where applicable)

This process helps ensure compliance with UK and international regulations.

Minimum order quantities vary depending on the product and brand.

Typical wholesale packaging may include:

• Outers: 5–10 units
• Cartons: 100–200 units

Orders below the required MOQ cannot be processed.

Yes. VB Distribution supports large wholesale and pallet-level orders.

For larger orders, please contact our team directly to discuss:

• Volume pricing
• Freight solutions
• Dedicated logistics support

Placing an order with VB Distribution is simple:

1. Browse Our Products — Explore our product catalogue and select the items relevant to your business.
2. Add to Cart — Click "Add to Cart" on the products you wish to purchase.
3. Review Your Cart — Click the cart icon to review quantities and items.
4. Proceed to Checkout — Enter your shipping information, select delivery options, and apply any discount codes if applicable.
5. Complete Payment — Confirm your order using your preferred payment method.
6. Order Confirmation — You will receive an email confirmation once your order is placed. Shipping details and tracking information will be sent once your order is dispatched.

Once your order is successfully placed, you will receive a confirmation email within a few minutes containing:

• Your order number
• A summary of the purchased items
• Your shipping address
• The selected delivery method

If you do not receive this email, please check your spam or junk folder. If you still cannot locate it, please contact our support team.

Yes, only if your order has not yet been processed or shipped.

To request an address change:

1. Contact our support team as soon as possible via email or live chat.
2. Provide your order number and the correct shipping address.

Once an order has been shipped, address changes may no longer be possible. However, we will attempt to assist with carrier redirection where available.

Yes. VB Distribution ships to select international markets where the products we supply are legally permitted to be imported and sold.

Please note:

• Shipping availability may vary depending on local regulations and import restrictions.
• International shipments may be subject to customs clearance, which may occasionally cause delays.
• Buyers are responsible for any customs duties, import taxes, or regulatory requirements in their jurisdiction.

If you are unsure whether we ship to your country, please contact our team and we will be happy to assist.

We aim to dispatch orders within 1–2 business days after payment confirmation.

Processing schedule:

• Orders placed before 2 PM are usually processed the same day.
• Orders placed on weekends or holidays are processed on the next business day.

Tracking information will be provided once your order has been shipped.

Delivery times depend on your location and the shipping method selected.

Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.

Shipping Times

• Standard Shipping (Domestic): Estimated delivery: 3–7 business days
• Express Shipping (Domestic): Estimated delivery: 1–3 business days
• International Shipping: Estimated delivery: 7–21 business days, depending on the destination country and customs clearance procedures.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

*Orders placed on weekends or public holidays will be processed on the next business day.

Returns are accepted only under specific circumstances in accordance with our wholesale terms.

Returns

• Returns may be accepted for unopened and unused items within 14 days of delivery, subject to approval.
• Items must be returned in their original packaging and in resalable condition.
• Returns are typically accepted only for:
  • Faulty or defective goods
  • Items damaged during transit
  • Incorrect products supplied

Products that have been opened, used, or altered may not be eligible for return due to hygiene, safety, or regulatory reasons.

To request a return, please contact our support team with:

• Your order number
• Details of the issue
• Photo or video evidence

All returns must be authorised by VB Distribution before being sent back.