Returns and Refunds Policy (Trade)

• Faulty goods: report within 24 hours of delivery.
• Transit damage: report within 24 hours of delivery.
• Wrong items or shortages: report within 24 hours of delivery.

1. Email info@vb-distro.com with your order number, the products and quantities affected, batch numbers, and photos or video.
2. Wait for a returns authorisation number. Unauthorised returns will be refused.
3. Return the goods in their original packaging with duty stamps intact, using the method we tell you.

Faulty items must be returned in batches of at least 10 items.

• Change-of-mind or over-ordering returns.
• Goods that were opened, used, altered or stored incorrectly, unless faulty.
• Goods with duty stamps removed or damaged by you.

We check returned goods within 5 working days. If the claim is accepted we will issue a credit note to your account, or at our choice a replacement or refund. Credit notes expire after 6 months from the date of issue. Where we arrange collection for an accepted claim, we pay the carriage.

Your statutory rights as a business buyer are not affected.